Frequently Asked Questions (FAQ)

What To Expect

Congratulations on taking a step toward your recovery! Here at McLeod Center, we have been helping people get well since 1969. Guided by the 12-Step philosophy and various evidence-based treatment modalities, our staff is able to empower clients to make life-changing decisions in a positive and therapeutic environment.



Getting Started

If you have not scheduled your Residential Treatment admission day,
please contact Veronica Moeller at (704)-332-9001 ext. 2571

When you enter our Residential Treatment Program, you’ll be assigned a Licensed Clinical Addiction Specialist. This clinician will be your primary contact during your stay at McLeod Centers and will help you in identifying and achieving your treatment goals.



Frequently Asked Questions

What do I need to bring?
Please click here for details on what to bring and what we provide here for you.

What medication can I bring?
You should bring a 28-day supply of all prescribed medications. All medications are to be non-narcotic and approved by the Medical Director. If you have specific medication questions, please call the Residential Nurse at (704) 332-9001.

When can someone bring personal items for me?
Personal items for clients (including money) may be dropped off at the front desk during regular business hours:

Monday-Thursday: 8:30 am-6:00 pm
Fridays: 8:30 am-5:00 pm

Can I have visitors?
We allow virtual visits for friends and family once a week. We do allow for other professionals who have a patient in residential to visit.

When can I make personal calls? When is visitation?
In order to promote a recovery-focused treatment stay, personal phone calls are not to be made during any therapeutic activity or group. Visitations are supervised by McLeod Centers staff and are not to be facilitated during any therapeutic activity or group.

Can I get mail while I’m here?
Yes! You may receive mail at the following address:

“Your Name”
C/O McLeod Centers For Wellbeing
500 Archdale Drive
Charlotte, NC 28217

What can I expect on my last day of treatment?
Residential clients are discharged at 10:45 am at the latest. We aim to protect our client’s confidentiality by asking that any transportation refers to the front desk.